Frequently Asked Questions
Here are some answers to some of the most common questions we get asked.
How do I place an order?
Conveniently place your order through our online shop by adding items to your shopping basket
Once you're ready to check out, proceed to our secure payment page to complete your purchase.
What payment methods are available?
We accept Paypal as our preferred method of payment and you can either pay via your Paypal account or use PayPal's guest checkout feature.
Additionally, we accept all major card payments through Stripe, a secure payment platform regulated by the Financial Conduct Authority
Do you charge delivery?
Enjoy free shipping on all UK orders over £20.00. For orders under £19.99, a standard postal charge of £2.49 applies. We also offer optional Tracked 24, Tracked 48, Next Day services at Royal Mail's standard rates.
We ship to most worldwide countries and full details, including shipping costs can be found here - worldwide shipping
How do I use a discount code?
You'll be offered to include any discount code during the checkout process.
Can I change my order?
Easily alter your order by adding or removing items before proceeding to checkout.
Once you've completed checkout, changes to your order will no longer be possible.
When will I receive my order?
Orders placed before 11am (Monday to Friday) will typically be dispatched the same day, unless there are adverse weather conditions or Royal Mail strikes.
If you're in a hurry, you can upgrade your UK order to a faster delivery service.
FAQ's: Delivery
Can I cancel my order?
Yes, you can cancel your order, but only if it has not yet been processed. To cancel your order, please contact us immediately and provide us with your order number.
If your order has already been processed, we may not be able to cancel it. However, we will do our best to accommodate your request.
How do I track my order?
You can track your order by using the tracking number usually provided in your order confirmation email. It will also give you the details of how your order was shipped. We usually use Royal Mail, where you can enter your tracking number to see the latest status of your order.
If you're still having trouble tracking your order, please contact us and we will be happy to help.
I haven't received my order
For UK orders, if your order doesn't arrive within 10 working days (excluding periods affected by Royal Mail strikes, bad weather, etc.), please contact us so we can arrange a refund or replacement.
For European/Worldwide orders, please allow 20 working days. If your item arrives damaged, please notify us promptly, and we will either refund or replace it.
My order has arrived damaged or not what I expected?
If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a full refund. Please note that upgraded shipping costs will not be refunded.
To return an item, please follow these steps outline on our returns policy page
